Friday, April 6, 2012

Remote Management

Remote Management

Summary description of problem:  
The purpose of remote desktop management is to be able to access computers or other devices remotely to configure, sync, update, install software or patches,  fix or support users on remote computers. The most common software used on Macs is Apple Remote Desktop (ARD) and on Windows, Windows Remote Support. Other remote management software include Real VNC, Chicken VNC, WebEx, GotoMeeting, and JoinMe.  But with any software there are both problems and solutions.
Problems associated with remote management include computers sleeping, logging out, shutting down, having broken connections, and privacy.  If the software is not working due to configuration changes, firewall issues or there is a loss of network/ Internet connection then issues, though small, will not be able to be addressed. In addition, working on computers remotely also means that you are unable to see indicator lights to help diagnose issues, especially if the computer will not even turn on. Other issues might include the re-enforcement of users not learning to fix a problem, because it is always fixed for them if they are not aware of a fix occurring. Issues of connecting between platforms, lack of face-to-face contact,  security risks are also to be considered. Finally some software requires a coordinating a time with user and an invite in order to work.

Summary description of solutions:
Regardless of these problems or issues with remote management, it may be considered that the benefits far outweigh the issue thus making it worth it’s weight in value. For example, remote management provides immediate, fast, effective  and cost effective means to support users when software is not working, the updating of patches or printer drivers. In addition, remote management is the best applications for individualized use over distance when an “over the shoulder” assist isn’t available. Small problems or issues from mis-configurations or small fixes can prevent the need for technology coordinators needing to travel for a 5 minute repair. In addition, it provides a way to identify and log key issues users have. It also allows the  troubleshooting of hardware problems thought the use of complete diagnostics, as well as accessing and controlling software to prevent service interruptions by identifying problems before they occur through a warning system. Finally remote management allows for easier network management by being able to scan computers for software inventories and maintain updates on all computers in the network. This also allows for managing rights, groups and user accounts on networked computers. 

Collective information from Ed Tech 673 Networking Class

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