Remote Management Summary description of problem: The purpose of remote desktop management is to be able to access computers or other devices remotely to configure, sync, update, install software or patches, fix or support users on remote computers. The most common software used on Macs is Apple Remote Desktop (ARD) and on Windows, Windows Remote Support. Other remote management software include Real VNC, Chicken VNC, WebEx, GotoMeeting, and JoinMe. But with any software there are both problems and solutions. Problems associated with remote management include computers sleeping, logging out, shutting down, having broken connections, and privacy. If the software is not working due to configuration changes, firewall issues or there is a loss of network/ Internet connection then issues, though small, will not be able to be addressed. In addition, working on computers remotely also means that you are unable to see indicator lights to help diagnose issues, e...